Quixel Video Logo
your shopping cartyour account

Free eNewsletter   |   Testimonials   |   News Releases   |   Press   |   FAQ  
Home > Products > Support
forward to a friend
 
  
Help When You Need It.
Support
Customer Support
QuickTime Issues
FAQs
Contact Us
System Requirements
FAQs
 
QuickTime Support
Some of our training makes use of the QuickTime Player. You will find the system requirements on the front of your disc case. The minimum version will be listed. If QuickTime is required for your product, please review the following information if you run into technical issues. QuickTime functionality can change based on the version that you have installed. Normally, most versions of QuickTime work with our products without any issue. Sometimes, Apple makes subtle changes that may require you to update your player or change a setting preference. QuickTime Player is very easy to update from the Apple website or directly within the software itself.

It is best to use the latest version of QuickTime player for Mac or Windows.
Here is the link to QuickTime on the Apple website.
  1. QuickTime 7.1.3 and no navigation buttons in the interface:
    If you intend to use QuickTime Player 7.1.3 you will need to turn ON Flash support in the QuickTime preferences. Flash is turned off by default as of this particular version.

    1. Close any open Quixel Video training
    2. Launch QuickTime Player 7.1.3
    3. Select "QuickTime Preferences"
      (Mac: in the QuickTime Menu, Windows: Edit > QuickTime Preferences)
    4. Click to the "Advanced" Tab
    5. Enable Flash by checking "Enable Flash" or "Enable playback of Flash Tracks" checkbox selection.
    6. Be sure to exit the QuickTime Player completely and any applications that use QuickTime!
    7. Restart the Quixel Video training and the menus and chapters will be in place.

      quicktime flash preference setting


  2. No video is displayed during playback.
    You may need to install the audio or video codec in the software folder of your disc. Please review the ReadMe.txt file in your main disc folder. Close any QuickTime Player software before installing any codecs. You may need to restart your system, but in most circumstances this is not necessary.


  3. Older versions of QuickTime Player 5.
    Please upgrade to QuickTime 6.01 or better. QuickTime 7.1 or greater is recommended but not necessary.


  4. Updating existing QuickTime Software.
    You can easily update your QuickTime Software from the QuickTime Preferences of the QuickTime Player. (On Mac you can also check for software updates using the Software Update mechanisms in the System Preferences Applet.)
    1. Launch QuickTime Player 7.1.3
    2. Select "QuickTime Preferences"
      (Mac: in the QuickTime Menu, Windows: Edit > QuickTime Preferences)
    3. Click to the "Advanced" Tab
    4. Enable Flash by checking "Enable Flash" or "Enable playback of Flash Tracks" checkbox selection.
    5. Be sure to exit the QuickTime Player completely and any applications that use QuickTime!

      (alternatively, download and install the latest QuickTime software from Apple's website.
      quicktime update software preference tab



If you are having any other issues with QuickTime or need additional or alternative support, please review our main support page.


 

 
   

Quixel Video, inVision Tek, Advanced Learning Potential, and Video Book are trademarks of inVision Tek OHG.

Quixel Video is owned and operated by inVision Tek OHG. Copyright © 2000-2010. All rights reserved. Quixel Video™ and the Quixel Video logo are trademarks and service marks of inVision Tek OHG. All other company, product and service names are trademarks and service marks of their respective owners.

inVision Tek OHG Logo